Fashion Labs · Malva

How can we help?

Whether you are getting started with your digital twin or troubleshooting a try-on, we are here to help you get back to discovering your next look.

Support for malva.fit

Talk to our team

Start here

Use the email address connected to your Malva account. If you requested a password reset, check your spam or promotions folder too.

Use clear, well-lit photos with your full body and face visible. You can update your twin anytime from your profile.

Try a supported retailer item with a clear product image. Generated results are visualizations and may not represent exact fit or sizing.

Make sure the extension is installed, signed in, and being used on a supported retailer page. Refresh the page after updating the extension.

01
Refresh and try againReload the page, then retry the action. A fresh retailer page can also resolve image or extension loading issues.
02
Check your connectionTry a stable Wi-Fi or mobile connection and temporarily disable browser extensions that may block page scripts.
03
Keep your original item linkFor retailer issues, include the product URL and retailer name so we can reproduce the problem.
04
Contact us with detailsTell us what happened, what you expected, and the device and browser you were using. Please do not send passwords or payment card details.

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